This study examined the role of modern information technology in the management of business, a case study of Access Bank Plc. Based on the set objectives of the study, structured questionnaire consisting of twenty-one (21) closed-ended questions in both section A and B and one open-ended question was developed in section C, and administered one hundred and Seventy four (174) respondents of the aforementioned case study, with which a total of one hundred and twenty-one (121) were completely filled and returned. Hence, the methodology employed the primary and secondary methods (i.e. questionnaire method, interview method, library method).The hypotheses formulated was tested with chi-square statistical method. Hence, from the analysis of the data generated and with the aid of chi-square method, the following findings were concluded. This indicated that employees were favourably disposed towards new technologies in the workplace, while information technology improved business communication effectively in the second result. For the third result emanated from the hypothesis, it was found that information manager possessed business / managerial skills. Therefore, the study suggested that this research work should be more challenging and useful; hence, more research works should also be conducted in order to cover wider scope of the subject-matter. 




















Chapter one


1.1   Background to the Study

Electronic technology designed to process and transport data and information has been developing at an exceptional rate for more than five decades. This information technology “revolution” has significantly affected employees, managers and their organisations. To Frenzel (2009) information technology revolution has created countless opportunities and challenges for millions of individuals and organisations. In particular, the challenges facing managers responsible for introducing and using this technology have been especially high, in our information-based society, managers must learn to maximise advantages offered by information technology while avoiding the many pitfalls associated with rapid technological change.

Important information broadly disseminated by new technology, radically alters the balance of power among institutions, governments and people. Power bases dependent on information are being built, transformed and destroyed as critical information flows around the globe with little restriction. Information Technology (IT) has altered the way many people do their jobs and has changed the nature of work in industrialised nations (LOHR, 2007). Management practice has however been greatly affected. To succeed in this rapidly changing environment, mangers must be fluent in new practices and techniques (Frenzel, 2009).

Further still, information technology as Dike (2003) gathered, have already made their marks in homes, industries, commerce and education all over the world. In the early days, their size, cost and complexity meant that they were available only to large, rich corporation and well-endowed universities and research establishment, but today, information technology have also already made their mark in homes as they have become smaller, cheaper and more reliable and available to small establishments and to individuals in their own homes. In the last two decades, there had been an unequalled development in Information Technology (IT) Dike, (2003). This has forever changed the way information is gathered, processed, disseminated and communicated. A peep into the future reveals the un-ending influence of information technology on the society in general and in business organisations in particular.

However, business communication is simply the exchange of information, ideas, data etc it is a process which exists in various types such as Voice, communication, text communication, data communication, satellite communication, modern communication networks and electronic mail. As Price (2004) noted, good communication is essential to the smooth running of the people management system. It must be a two-way process; this can involve a cascaded flow of information from the top and also feedback from lower levels through surveys, performance measures and open meetings. It is defined as the process of getting information’s across from one person to another. Hence, effective communication is the process of getting information across from one person to another in a way that they will understand our feeling, thoughts and needs (Bankole, 2003).

The impact of information technology in business communication cannot be over-emphasised. The efficient performance of any business organisation depends upon accurate, timely and adequate communications. Therefore, in order to improve the efficiency of organisations, the problem of distorted and ineffective communication must be dealt with. Importantly, the information technology revolution would not have lasted so long if it was not helping mangers, workers, business communicator in particular and organisations perform better. A description of the positive consequences of information technology (IT) follows with an emphasis on managerial work.

A major justification for installing information technology is that improves productivity. The objective of this study was to reveal the role of modern information technology in business communication, using Access Bank Plc as a case study.

1.2   Statement of the Problem

       In the course of this study, I came across certain problems that needed to be investigated. The problem of information technology has existed for many years, in recent years the problem has become more widely recognised and experienced. For several reasons, information technology in business has many challenging tasks to perform. Some of these challenges include:

1.  Many business organisations still lack behind with the use of modern information technology.

2.  Most business organisations lack trained personnel to apply information technology in their organisation

3.  Most organisations still strive to improve their productivity because they still lack behind in recent technologies that can help improve productivity.

4.  Problems of choosing the appropriate software package for management of the organisation

5.  Insufficient/Erratic power supply:- inadequate power supply poses a challenge in information technology because power failure can disrupt an ongoing operation.

1.3   Objectives of the Study

The general purpose of this study was to examine the role of modern information technology in business communication. Hence, the study therefore aimed to:

(i)      Determine how business managers are able to manage the role of technological change effectively.

(ii)    Determine the extent to which employees are involved in the implementation of information technology in the workplace.

(iii)  Show how modern information technology can improve communication in business organization.

(iv)   Know whether information mangers possess business and management skills.

(v)     Identify major cause of backlogs with the introduction of new technologies.

1.4   Statement of Research Questions

(i)     How do businesses manage new technologies such as information technologies?

(ii)    To what extent are employees involved in the implementation of information technology in the workplace?

(iii)      Can modern information technology improve communication in business organisations?

(iv)       Do information mangers possess business or managerial skills?

(v)         What are the factors associated with modern information technologies?

1.5   Statement of Research Hypotheses

1.     Ho:   Employees are not favourably disposed towards new technologies in the workplace.

Hi:    Employees are favourably disposed towards new technologies in the workplace.

2.     Ho:   Information technology does not improve business communication effectively.

Hi:    Information technology improves business communication effectively.

3.     Ho:   Information manager does not possess business/managerial skills.

Hi:    Information manager possesses business/managerial skills.



1.6      Significance of the Study

The significance of this study is to show the benefits that are derivable through it, they are as follows:

(i)      The study will create awareness among management team and employees on the need to be disposed towards modern information technology in order to communicate effectively.

(ii)    The study will help improve the leverage of interaction as opportunities for building consensus and improving efficiency.

(iii)  The study should lead to funding that contributes to the existing information system in business organisation.

(iv)   The need for listening skills in order to be responsive to solving conflictual problems and build trust within and outside business organisations.

(v)     It will also help information managers on the need to acquire business and management skills.


1.7   Scope of the Study

The study restricts itself to the research sample. It will examine and establish relationship between information technology and business communication as well as related concepts.

1.8   Limitation of the Study

This study is constrained by restricted movement and finance, as well as relevant materials. Also, it is strictly limited to the business organisation alone.

1.9   Operational Definition of Terms

IT: information technology

CRT: cathode ray tube

CD: compact disc




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